Your questions, Our answers
Yes, absolutely! Transat Telecom has put at your disposal a very user-friendly and easy-to-use web interface. It consists of three steps: Choose your package and your options. Provide your personal information. Pay and print the order details. You can always contact us by phone and place the order with one of our representatives.
You can request a seasonal suspension for a minimum of 2 months, with a payment of 50% of your monthly payment and a maximum of 6 months.
No, just send an email to info@transattelecom.com with the account name and the minimum cancellation date 7 days before the start of the billing cycle. The contract with Transat Telecom has no term commitment, you can cancel when you want.
In general, we send you a service renewal letter just before the end of your term, otherwise please contact our billing department.
Four payment methods are at your disposal: Credit card, debit card [Interac], pre-authorized automatic debit and cash, however, the most preferred way for the customer is the credit card, and this to facilitate the transaction.
Our service is offered to small and medium businesses at very competitive prices. Please visit the business solutions website for more information.
That is why it is strongly recommended, to avoid any interruption of service, to notify us of your move at least 15 days in advance.
No, with Transat Telecom you have no obligation of commitment of duration.
At the moment, we do not offer personalized email addresses. We recommend using free email providers such as Gmail, Hotmail or Yahoo.
Yes, we can offer a fixed IP address but under certain conditions. Please contact us for more information.
Yes, Transat Telecom has packages specifically designed for small and medium-sized businesses, for more information check out our business offers: https://transattelecom.ca/En/buisness/
Yes, you can make your order either by phone, online or come to us in our offices.
On the Transat Télécom website, you have your dedicated space. Click on “Customer Area” and enter your username and password. You will be able to view your bills online and print them, as well as your monthly consumption and all the details about your account including your customer number. In your customer area, you can also create tickets to our services to report a problem or request changes to your account. One of the representatives of the services concerned will call you during our opening hours.
Your username is the email address you used when ordering. The password is emailed to you the same day you place the order. It is recommended to change it as soon as possible by choosing a password that you will remember. If you have difficulty accessing your account, do not hesitate to call our customer service or send an email to: infos@transattelecom.ca.
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